Return & Refund Policy
Return & Refund Policy
How to request a return, report an order problem, arrange an eligible exchange and receive an approved refund for a purchase through meraveld.com.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions below.
Starting a Return Request
Email service@meraveld.com with your order number, item, reason for return and supporting photographs or videos where relevant. For a damaged or incorrect shipment, include the outer packaging and shipping label when possible.
Return Eligibility
Items should be unused, unaltered and in a condition that allows reasonable inspection, with their original accessories, components and packaging where applicable. Include the applicable order number. Items that are used, damaged after delivery or missing essential components may not qualify for a standard change of mind return.
Product Variations & Materials
Product photographs and actual colors may vary slightly due to lighting and display settings. A minor variation that does not materially affect the product may not itself establish a defect.
Return Address & Authorization
Contact us before returning any item. Our registered business address is not automatically a return warehouse. Customer support will confirm the correct destination and instructions after reviewing your request; unauthorized shipments to another address may not qualify for processing.
Non-Returnable Items
Products clearly marked final sale or non-returnable before purchase, gift cards where offered, and items that have been materially altered, misused or damaged after delivery may not qualify for a change of mind return. This does not limit applicable consumer rights for faulty goods.
Damaged, Defective, Incorrect or Incomplete Orders
Inspect your order promptly and contact us within 7 calendar days after delivery if an item arrives damaged, defective, incorrect, incomplete or materially different from its description. Include your order number and relevant evidence. For a confirmed issue attributable to us, we will provide an appropriate replacement, reshipment, refund or return solution at no additional cost.
Return Shipping Costs
For an approved change of mind return, the customer pays return shipping. For a confirmed problem attributable to us, we cover the applicable return shipping or provide another suitable solution. Original shipping costs are generally not refunded for a change of mind return; applicable law and the approved resolution may require otherwise. No restocking fee is charged for an approved return.
Returning the Package
After authorization, pack the item securely and ship it to the address in the return instructions. We recommend using a tracked service and keeping proof of shipment until the return is resolved.
Inspection & Refund Timing
Once an authorized return reaches the designated location, it will be inspected against the return conditions. After approval, we initiate an eligible refund within 5–10 business days. Your bank or payment provider may need additional time to display the credit.
Refund Method
Approved refunds are normally issued to the original payment method. If that method is unavailable, customer support will discuss an appropriate alternative consistent with applicable rules.
Exchanges
Contact customer support to request an exchange. Availability and the applicable return conditions will determine whether an exchange can be arranged.
Order Cancellation
Contact us as soon as possible to request a cancellation. We will make reasonable efforts before fulfillment begins; an order already processed or dispatched may need to follow the return process. There is no cancellation fee when an order is successfully canceled before fulfillment.
Consumer Rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection law.