Contact Us
How can we help your family?
Questions about baby care essentials, nursery organizers, an order, payment, shipping, tracking, returns or refunds? Our customer support team is here to help.
Questions About an Existing Order
Include your order number and the email address used at checkout. These details help us locate your purchase and respond efficiently.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect or materially different from its description, contact us promptly. Please include clear photos or videos of the item and, where useful, its packaging and shipping label. After review, we will provide an appropriate solution for a confirmed error attributable to us.
Before Returning an Item
Contact us before sending anything back. Our registered business address is not automatically our return address. Once your request is reviewed and approved, customer support will provide the correct return instructions and destination.
Response Time
We aim to respond within 24 hours. Requests requiring investigation with a carrier, payment provider, fulfillment partner or return facility may take longer. Customer service hours are 8:00 AM – 10:00 PM Daily.